Terms & Conditions
The Smile Factory is in business to make Gary’s fans and our customers happy! Please feel free to contact us through our email address or the Submission Form available on our Contact Page with any questions or comments. Our company policy is to respond to questions within 24 hours. Since we are smaller company, we are unable to provide customer service representatives 24 hours a day. However, staff is typically in the office Monday through Friday from 9 am - 5 pm and personnel does monitor incoming e-mails morning through evening hours.
We accept PayPal and the
following credit cards: American Express® • Discover® • MasterCard® •
Visa® We also accept
personal checks and money orders on US purchases only. Simply print out your order form and mail it
to us with you payment. Make checks
payable to: Smile Factory. If you are paying by personal check, orders may take up to 2-weeks to ship. Please do not send cash. Sorry, no COD’s.
100% Smiles Guaranteed! If , for some reason, you are dissatisfied with your purchase, or the item is damaged during shippment please contact us via email so we can resolve the issue.
Do you sell wholesale?
How long does it take to ship?
We try our best to ship orders within 24 hours from the day you purchase, however, it could take us a few additional days at times, so please allow up to 1 week of processing time. We ship secure fast shipping via USPS Priority Mail. Please allow 2-5 business days after processing (5-15 days for approved international).
Do you ship internationally?
Yes! We love our international customers and ship all over the globe. If you are interested in placing an order outside the U.S., please email us for specific shipping costs and other details.
We make every effort to fill orders. Occasionally, we underestimate the demand and may not be able to ship an item you have requested. We also reserve the right to limit quantities based on merchandise availability.
Do you run sales or promotions?
Yes! Be sure to Like Gary’s Facebook page at https://www.facebook.com/Artist.Gary.Patterson and get heads up on exclusive sales and specials coupon codes promoted from time to time and please help us promote Gary Patterson by sharing this page with all your friends, thank you!
All Rights Reserved. Copyright © 2015-2018 Patterson Creations Inc., dba Smile Factory. Legal Notices: All Images on this Website are Copyright © Gary Patterson- All rights reserved. The material, images, concepts, artwork, ideas or any other original and unique concept or element on this site may not be reproduced and may not be distributed, publicly performed, proxy cached or otherwise used in any manner, without the prior written express permission of Patterson Creations Inc.